Can I change or return products?

17 Oct, 2012



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We are confident in the quality of our products, but we offer within 5 working days to exchange or return a product that does not feel satisfied.


1. To make the change of a product:

– Must be in good condition, intact (not utilitzado or dirty)
– With the original packaging

2. Once received and verified that the product is in perfect condition, we will proceed to exchange or refund.

– In case of change: If the amount of the new product is superior, you have to pay the difference, and if less, proceed to REFUNDED this.
– In case of return: We will pay the amount by bank transfer.

3. The shipping costs for exchanges or returns shall be borne by the customer.

Shipping charges are not paid in the following cases:

– if the customer has received the wrong product.
– if the product was faulty when you received it.

Be notified by e-mail exchange or return:

– Name, address, e-mail des which made the purchase.
– Date, name and product price.
– Reason for return or exchange.
– If a credit is requested, specify the number of bank account where the transfer.

Can I cancel an order?

If you want to cancel an order, please contact us through If you already have the shipment of the product, the order and may be canceled.

Do you make offers for large orders?

If you want to make a large order, please contact us at, and they spend the descuentor depending on the type of order.