Can I change or return products?

17 Oct, 2012

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We are confident in the quality of our products, but we offer within 5 working days to exchange or return a product that does not feel satisfied.

IMPORTANT:

1. To make the change of a product:

– Must be in good condition, intact (not utilitzado or dirty)
– With the original packaging

2. Once received and verified that the product is in perfect condition, we will proceed to exchange or refund.

– In case of change: If the amount of the new product is superior, you have to pay the difference, and if less, proceed to REFUNDED this.
– In case of return: We will pay the amount by bank transfer.

3. The shipping costs for exchanges or returns shall be borne by the customer.

Shipping charges are not paid in the following cases:

– if the customer has received the wrong product.
– if the product was faulty when you received it.

Be notified by e-mail exchange or return:

– Name, address, e-mail des which made the purchase.
– Date, name and product price.
– Reason for return or exchange.
– If a credit is requested, specify the number of bank account where the transfer.

Can I cancel an order?

If you want to cancel an order, please contact us through info@setdecartro.com. If you already have the shipment of the product, the order and may be canceled.

Do you make offers for large orders?

If you want to make a large order, please contact us at info@setdecartro.com, and they spend the descuentor depending on the type of order.